topic Text setting on iPhone 7 in Pay Monthly

Text setting on iPhone 7

daydreamer — Mon, 26 Oct 2020 07:14:04 GMT

I've just got a new iPhone 7 but am having problems setting it up for text messaging, I appear to be able to send/receive from some but not others,could someone please confirm what the settings should be.

Thank you

Re: Text setting on iPhone 7

Cleoriff — Mon, 26 Oct 2020 07:43:55 GMT

@daydreamer

Have a look at this guide and see if that helps at all.

Check also that you have iData applied to your new phone. It shouldn't affect texts etc, but it is an integral part of iPhone settings.

Call O2 on any number in this guide to check.

Re: Text setting on iPhone 7

MI5 — Mon, 26 Oct 2020 08:17:43 GMT

@daydreamer

Make sure you have send as SMS turned on in message settings.

Re: Text setting on iPhone 7

daydreamer — Mon, 26 Oct 2020 19:23:59 GMT

Thank for the replies.

I had a live chat earlier and according to her, I don't have an iPhone bolt on , she said it doesn't cost anything so added it but it may take up to 24hours to activate. It sounded a bit of a fob off so i popped into the shop, he basically said the same. Will try again tomorrow. Watch this space.

Re: Text setting on iPhone 7

Cleoriff — Mon, 26 Oct 2020 19:28:56 GMT

Yes, that would be the iData bolt on I mentioned earlier @daydreamer

Let us know how you get on please. Best of luck

Re: Text setting on iPhone 7

MI5 — Mon, 26 Oct 2020 19:48:06 GMT

@daydreamer

As mentioned above, iData or the lack of, will not effect sms.

Is it just sms you are having a problem with or is it iMessage too?

Have you chcked your number is showing in Settings >Phone >My Number

Have you changed from pay monthly to PAYG or vice versa and not had a new sim?

Re: Text setting on iPhone 7

daydreamer — Tue, 27 Oct 2020 13:52:42 GMT

Just to update, spoke with several O2 customer services advisers this morning and general opinion was the phone was faulty. Spoke to John Lewis who would not accept responsibility and fobbed me onto Apple, i spoke to a very nice person at Apple who felt johnn Lewis were not upholding my consumer rights.

In the end i tried a factory reset and so far it's working.

Unfortunately i had ordered 2 new phones from John Lewis and was so frustrated by the experience, sent one back unopened and won't be in a rush to buy from them again.