topic Re: Changing from O2 Refresh to Sim Only in Pay Monthly

Changing from O2 Refresh to Sim Only

Yiggy — Sat, 17 Oct 2020 20:05:00 GMT

Hello. I have had a look but couldn't see anything. Sorry if I have missed a previous query like this.

I am currently out of contract on a rolling pay monthly deal. I am getting an iPhone 12 independently and want to switch to a Sim only deal. Something like the £20 a month 100GB deal O2 are currently offering on a 12 month sim only contract.

Is it easy to just switch over?
Can I get the Sim Only offers on the website even though I am an exisiting customer? I assumed I could because I would be signing a new 12 month contract?
Whats the best way to process this? I cant see any way to do it online so should I just call the customer service team?

Thanks

Re: Changing from O2 Refresh to Sim Only

MI5 — Sat, 17 Oct 2020 20:14:25 GMT

@Yiggy

Just upgrade to sim only in your MyO2 http://www.o2.co.uk/myo2

Edit to add, if you want to use 5g, you'll need to request a new sim when going through the checkout process.

Re: Changing from O2 Refresh to Sim Only

Yiggy — Sat, 17 Oct 2020 21:09:24 GMT

That is really awesome. Just done that and its worked perfectly. I had not noticed that option before.

Re: Changing from O2 Refresh to Sim Only

MI5 — Sat, 17 Oct 2020 21:14:09 GMT

You're welcome

Re: Changing from O2 Refresh to Sim Only

Oj — Tue, 27 Oct 2020 23:26:36 GMT

Similarly I’m in a pay monthly that I want to change to a sim only. I paid a bill 10-11 days ago, can I switch over half way through the month or will I still be charged at the end of the month for my current tariff plus the new one I pick up?

Re: Changing from O2 Refresh to Sim Only

MI5 — Tue, 27 Oct 2020 23:34:36 GMT

@Oj

You will be charged for the current contract up to the day you change and for the new contract for the remainder of the month. So your bill will be lower assuming your SIM only is cheaper.

Re: Changing from O2 Refresh to Sim Only

Oj — Tue, 27 Oct 2020 23:36:59 GMT

So my current bill is £37 and my new sim only will be £10 so will I get charged a figure in the middle of those two at the end of the month?

Re: Changing from O2 Refresh to Sim Only

MI5 — Tue, 27 Oct 2020 23:46:05 GMT

Correct