https://community.o2.co.uk/t5/Pay-Monthly/O2-Recycle-in-store/m-p/1398534#M214315 Can you still do an upgrade in store and use o2 recycle so your handset is handed in to cover the outstanding balance on your current contract. I have done this in the past but a friend told me they don’t do it anymore and you have to send it away and wait for the money. Kind of defeats the refresh concept. Tue, 13 Oct 2020 22:07:32 GMT Biggitch 2020-10-13T22:07:32Z https://community.o2.co.uk/t5/Pay-Monthly/O2-Recycle-in-store/m-p/1398534#M214315 Can you still do an upgrade in store and use o2 recycle so your handset is handed in to cover the outstanding balance on your current contract. I have done this in the past but a friend told me they don’t do it anymore and you have to send it away and wait for the money. Kind of defeats the refresh concept. Tue, 13 Oct 2020 22:07:32 GMT https://community.o2.co.uk/t5/Pay-Monthly/O2-Recycle-in-store/m-p/1398534#M214315 Biggitch 2020-10-13T22:07:32Z https://community.o2.co.uk/t5/Pay-Monthly/O2-Recycle-in-store/m-p/1398535#M214316 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/2584555">@Biggitch</a>&nbsp;</P><P>Sorry, your device for recycling has to be sent off. You can't do it instore now.</P><P>This is how it works <A href="https://www.o2recycle.co.uk/how-it-works" target="_blank" rel="noopener">https://www.o2recycle.co.uk/how-it-works</A>&nbsp;</P> Tue, 13 Oct 2020 22:45:54 GMT https://community.o2.co.uk/t5/Pay-Monthly/O2-Recycle-in-store/m-p/1398535#M214316 Cleoriff 2020-10-13T22:45:54Z https://community.o2.co.uk/t5/Pay-Monthly/O2-Recycle-in-store/m-p/1398536#M214317 Makes a bit of the joke of refresh doesn’t it Tue, 13 Oct 2020 22:59:21 GMT https://community.o2.co.uk/t5/Pay-Monthly/O2-Recycle-in-store/m-p/1398536#M214317 Biggitch 2020-10-13T22:59:21Z