topic Visual voicemail and iData bolt on in Pay Monthly

Visual voicemail and iData bolt on

CountryBoy — Tue, 13 Oct 2020 09:43:07 GMT

New sim. But visual voicemail has disappear. Online help says to activate iData in ‘bolt ons’. Guess what, that option is not available on my O2 account.
Any help gratefully received

Re: Visual voicemail and iData bolt on

MI5 — Tue, 13 Oct 2020 09:45:47 GMT

@CountryBoy

You need to contact O2 to activate iData.
All numbers are in this guide
Or 202 from your O2 mobile.
Advice from an O2 Guru to get through:
When you call 202, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.

Re: Visual voicemail and iData bolt on

CountryBoy — Tue, 15 Dec 2020 12:55:32 GMT

Eventually got through and had a text message :

"Hi, the data bolt has been changed from standard to iPhone"

on the phone the operative said wait 24 hours and it should be activate.

guess what?

nothing, zilch, still no visual voicemail.

how hard can it be ?

any ideas out there?

Re: Visual voicemail and iData bolt on

MI5 — Tue, 15 Dec 2020 13:00:02 GMT

@CountryBoy

Go to your network settings and reset them, them reboot the phone.

Re: Visual voicemail and iData bolt on

CountryBoy — Tue, 15 Dec 2020 13:11:05 GMT

Didn't reset, but just rebooted and it worked.

Doh! Everybody knows 'turn it off and then on again' solves all the problems, shame the operative didn't tell, me this !

Re: Visual voicemail and iData bolt on

MI5 — Tue, 15 Dec 2020 13:11:56 GMT

@CountryBoy

Just needed to refresh the network connection