topic Re: Extras with bill in Pay Monthly

Extras with bill

SB96 — Fri, 18 Sep 2020 12:04:14 GMT

Hi,

I have been paying for Spotify with my 02 bill for a year or so. I have recently changed my Spotify plan to Duo. Will Spotify still bill 02 even though I don’t pay anymore?

Thanks for any advice!

Re: Extras with bill

MI5 — Fri, 18 Sep 2020 12:11:19 GMT

@SB96

That depends on how you chose to pay for your duo account?

If you gave Spotify card details to pay it from you'll need to cancel the old single account, unless you just modified it, in which case, the old payments will stop.

Re: Extras with bill

SB96 — Fri, 18 Sep 2020 12:24:16 GMT

I have modified my account so I am the member and someone else manages payment. So I assume this means I no longer get billed by 02 for my Spotify?

Re: Extras with bill

MI5 — Fri, 18 Sep 2020 12:29:32 GMT

@SB96

As long as Spotify has the other persons card details, that is how it will work.

Re: Extras with bill

Liam21 — Fri, 18 Sep 2020 14:29:46 GMT

How can I set up a monthly cap for charges?

Re: Extras with bill

gmarkj — Fri, 18 Sep 2020 14:39:52 GMT

You need to call customer services @Liam21.

Re: Extras with bill

MI5 — Fri, 18 Sep 2020 14:40:15 GMT

@Liam21

You need to contact O2.
All numbers are in this guide
Or 202 from your O2 mobile.
Advice from an O2 Guru to get through:
When you call 202, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.