topic Re: Data not working outside UK in Pay Monthly

Data not working outside UK

Joyjoy1970 — Wed, 16 Sep 2020 14:52:06 GMT

I'm from Belfast and for the last 12 or so years I've been on a 24 month contract at an average of £40 a month, well in June this year I switched to sim only pay monthly contract and from there everything has went south. First of all when ever I leave the UK (51 miles down the road) my data stops working so have to ring o2 to get it sorted. Now I'm in Krakow for a short break and need my phone badly to keep contact with parents and kids well it has happened again now I have 3 phones on contract and the two that are affected are the ones that went to sim only. This is madness and when I get back to the UK I will be strongly considering changing networks, is this a cunning plan to get you to take a new phone every 2 years, then when you try to explain things to customer service you get passed around like a rubber ball with the answer we will get back to you and you know they have that Forrest Gump look on there face,

ABSOLUTELY PATHETIC

Re: Data not working outside UK

MI5 — Wed, 16 Sep 2020 15:13:10 GMT

@Joyjoy1970

If you are using an iPhone you may have the wrong data bolt on.

Change your data apn to "mobile.o2.co.uk" to check.

Re: Data not working outside UK

Joyjoy1970 — Wed, 16 Sep 2020 15:22:41 GMT

No Samsung s9

Re: Data not working outside UK

MI5 — Wed, 16 Sep 2020 16:08:25 GMT

@Joyjoy1970

There's no cunning plan to get you to upgrade.

I've been on sim only for years and never had a problem with data overseas.

It sounds like you may have a roaming bar on your account and I appreciate you've called customer services before, but you really do need to call again to get restrictions lifted.