topic Re: Email from mycare in Pay Monthly

Email from mycare

Deborah55 — Tue, 15 Sep 2020 09:41:22 GMT

I received a text message from O2 some weeks ago informing me that my tariff had been reviewed and that as of mid October, I'd be on O2 Refresh Unlimited 15GB. Today I've received an email from mycare informing me that this change is now "all sorted". Who are mycare and is this legitimate?

Re: Email from mycare

MI5 — Tue, 15 Sep 2020 09:50:41 GMT

@Deborah55

That is o2 who is emailing you and yes, it is genuine.

Re: Email from mycare

Cleoriff — Tue, 15 Sep 2020 09:53:39 GMT

@Deborah55

MyCare used to deal with late payments and unlock codes. (explained in this thread https://community.o2.co.uk/t5/Apple/My-care/m-p/965933/highlight/true#M143282

As far as I am aware its genuine.

However, give O2 a call to check. All numbers in this guide

Re: Email from mycare

MI5 — Tue, 15 Sep 2020 11:08:03 GMT

The vast majority of emails from O2 come from "mycare" @Deborah55

You have nothing to worry about.