topic Re: Notifying O2 if I cancel my contract in Pay Monthly

Notifying O2 if I cancel my contract

Tinjohn — Tue, 08 Sep 2020 18:42:49 GMT

When the minimum term of my contract ends (after 2 years), do I need to tell O2 or can I just cancel my standing order/direct debit

Re: Notifying O2 if I cancel my contract

MI5 — Tue, 08 Sep 2020 18:45:36 GMT

@Tinjohn

You need to cancel or it will continue on a rolling 30 day contract.

Re: Notifying O2 if I cancel my contract

Tinjohn — Tue, 08 Sep 2020 18:48:39 GMT

Wow that was quick. Thank you. I thought that that might be the case. What's the best way to do that?

Re: Notifying O2 if I cancel my contract

MI5 — Tue, 08 Sep 2020 18:50:19 GMT

All explained in the guide @Tinjohn

Here again if you missed it

Re: Notifying O2 if I cancel my contract

Tinjohn — Tue, 08 Sep 2020 18:53:55 GMT

Thank you again. Appreciated

Re: Notifying O2 if I cancel my contract

MI5 — Tue, 08 Sep 2020 19:02:01 GMT

You're welcome

Re: Notifying O2 if I cancel my contract

Tinjohn — Wed, 16 Sep 2020 11:04:11 GMT

Hi, my daughter is have difficulty notifying 02. The phone she had from O2 is not working and cannot be used. She has a spare but is locked to EE. The local
O2 shop is not being helpful. Is it worth ringing a standard O2 customer number? Are you held on hold for a long time? Any Advice and or help would be appreciated

Re: Notifying O2 if I cancel my contract

MI5 — Wed, 16 Sep 2020 11:53:17 GMT

@Tinjohn

She needs to contact EE to unlock the other phone to get her going.

All numbers for O2 here

Re: Notifying O2 if I cancel my contract

Tinjohn — Wed, 16 Sep 2020 13:42:54 GMT

EE are a nightmare. Worse than O2 currently

Re: Notifying O2 if I cancel my contract

MI5 — Wed, 16 Sep 2020 13:44:54 GMT

I know mate.... been there lots of times 😞

Rudeness

Tinjohn — Wed, 16 Sep 2020 14:49:48 GMT

O2 have just hung up on me, after cancelling contract when I asked for clarification and PAC code. I won’t be using O2 again and others will learn of my experience

Re: Rudeness

MI5 — Wed, 16 Sep 2020 15:15:49 GMT

@Tinjohn

Have you tried this to get PAC?