topic Re: Find usage for each month in Pay Monthly

Find usage for each month

JeanJeanie — Sat, 22 Aug 2020 19:28:56 GMT

HI,

I got my nana a tablet for lockdown. I want to check how much data she has used each month to see if I need to chage her tariff. I cannot find this info anywhere in MyO2. Where is it hiding? I can only see what she has used so far this month, not past months. For that I can only see an average. As she gets more used to the technology she is using it more, so I really want to see last months usage!

Re: Find usage for each month

MI5 — Sat, 22 Aug 2020 19:33:16 GMT

@JeanJeanie

Have a look at the help here

From there you can either see the allowance breakdown (how much you get and when it will renew) and a link to the bolt on section.

If you then click on previous usage, you get a quick summary of how much you have used in the last 6 months, and an average.

This will be useful come the end of your contract as it will guide you as to how much you may want or need…

Re: Find usage for each month

MI5 — Sat, 22 Aug 2020 19:33:56 GMT

Sorry, edited to add image.

Re: Find usage for each month

JeanJeanie — Sun, 30 Aug 2020 08:13:46 GMT

Hello,

Thanks for your reply. This appears to be via an app on the phone. I am looking on a laptop. Could you please tell me how to find this information through the MyO2 section on the website?

Thank you

Re: Find usage for each month

Cleoriff — Sun, 30 Aug 2020 08:25:49 GMT

I use a laptop to access My O2 @JeanJeanie

This might help

It's a big guide but will show you everything you need to know.

Re: Find usage for each month

MI5 — Sun, 30 Aug 2020 09:48:00 GMT

@JeanJeanie

If you are looking online in your MyO2 you need to tap on change tariff and it will show you similar, but only for the last 3 months.