topic 0800 977 7793 and mycare@o2mail.co.uk in Pay Monthly

0800 977 7793 and mycare@o2mail.co.uk

Martinpc — Thu, 27 Aug 2020 16:43:08 GMT

Hi o2 Community.

I am an existing o2 customer and yesterday placed orders online (with the assistance of someone from livechat) for two new sims to move other household mobile phone numbers from another network provider to o2.

I received two emails today from mycare@o2mail.co.uk stating the correct order numbers saying

'Thanks for your order, which is almost ready to go.

Give us a call on 0800 977 7793 with your order number ms-xxxxxxxxx and we?ll do the rest.

Please call us as soon as you can.

If we don?t hear from you within 72 hours, we will have to cancel your order.'

Doesn't give any reason as to why and when I called the number, the guys who answered was pretty abrupt and not very helpful so I stopped the call at the security check request.

The phone number seems to tie back to something relating to o2 Business (which these orders weren't)

Anyone familiar with this email address and number ?

Update, have verifed with online chat this number is ok, also suggested that whoever it is that answers the phone at least identifies themselves and is a bit more polite.

[mod edit: please do not post order numbers on the public board. Thanks!]

Re: 0800 977 7793 and mycare@o2mail.co.uk

Cleoriff — Thu, 27 Aug 2020 16:37:13 GMT

@Martinpc

The email address is O2. The phone number is O2 Business (if you check and scroll down on this link)

https://customerservicecontactnumber.uk/o2/

I would contact O2 on any of the numbers in this guide and check out your sim request

Re: 0800 977 7793 and mycare@o2mail.co.uk

MI5 — Thu, 27 Aug 2020 16:51:22 GMT

Sounds like they just want an identity check @Martinpc

Expect them to ask details of your bank account and recent transactions to prove it's your account etc.

Re: 0800 977 7793 and mycare@o2mail.co.uk

Essextag — Sat, 26 Sep 2020 20:17:42 GMT

What was the reason fir the message in the end? I have the same one but can't call until tomorrow

Re: 0800 977 7793 and mycare@o2mail.co.uk

MI5 — Sat, 26 Sep 2020 20:21:04 GMT

@Essextag wrote:
What was the reason fir the message in the end? I have the same one but can't call until tomorrow

You'll need to tag @Martinpc to notify them of your question.

Re: 0800 977 7793 and mycare@o2mail.co.uk

Martinpc — Sat, 26 Sep 2020 21:00:16 GMT

@Essextag It was just an additional security check, possibly as I was already a customer and then placed orders for two other sim only contracts at the same time. Needed passport number & driving licence details I think.
Guy I spoke to second time I called was way more helpful and friendly.

Re: 0800 977 7793 and mycare@o2mail.co.uk

Essextag — Sun, 27 Sep 2020 11:15:28 GMT

Thank you - same thing for me! Did you get an email after?