topic Amazon music. How do I cancel? in Pay Monthly

Amazon music. How do I cancel?

DGill — Sat, 22 Aug 2020 18:07:23 GMT

I have free 6 months amazon music. How do I cancel the subscription and carry on using it untill 6 months have finished. When I go on my amazon account it says to manage subscription through o2.

Re: Amazon music. How do I cancel?

MI5 — Sat, 22 Aug 2020 18:11:50 GMT

@DGill

Go to Manage my extras in your MyO2 and tap the + sign to expand the options.

Re: Amazon music. How do I cancel?

jonsie — Sat, 22 Aug 2020 18:13:19 GMT

Go to My Extras and click on the + Sign then manage extra so that it doesn't auto renew.

Re: Amazon music. How do I cancel?

MI5 — Sat, 22 Aug 2020 18:17:41 GMT

@DGill

You can also call customer service to cancel.

Numbers here

http://www.o2.co.uk/contactus

Advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.