topic Re: contract in Pay Monthly

contract

CathyH — Fri, 21 Aug 2020 13:36:00 GMT

i have had a text from 02 saying i am out of my minimum contract term. i want to stay on the same tariff. what do i need to do?

Re: contract

Anonymous — Fri, 21 Aug 2020 13:39:29 GMT

Hi,@ CathyH,

You may find that your tariff could be cheaper than what it is now. You can pop into your local o2 store and see if this is the case, or check this out via your myo2? You can also upgrade via either of these methods.

Re: contract

TallTrees — Fri, 21 Aug 2020 14:59:35 GMT

Hi @Anonymous

Understand your message but what do you do if you don't want to change your tariff stay as you are with nothing extra...do you do nothing?do you need to tick a box somewhere?

Look forward to your reply Sophie😍

THANKS TallTrees

Re: contract

jonsie — Fri, 21 Aug 2020 15:04:27 GMT

If @CathyH is happy with the phone and tariff then nothing needs to be done.

The airtime part of the contract just continues month upon month until either upgrading or cancelling the contract

Re: contract

TallTrees — Fri, 21 Aug 2020 15:09:11 GMT

Most obliged for clarification @jonsie

😊

Re: contract

jonsie — Fri, 21 Aug 2020 15:10:27 GMT

most welcome @TallTrees

Re: contract

Anonymous — Fri, 21 Aug 2020 16:27:34 GMT

You just carry on as you are. All o2 is doing is reminding the customer of their options.

Re: contract

TallTrees — Fri, 21 Aug 2020 18:51:30 GMT

Now that's easy 😁😁😁
Thank you @Anonymous