topic Re: Order delivery in Pay Monthly

Order delivery

Bribhoy — Wed, 19 Aug 2020 20:17:23 GMT

recently ordered a new Galaxy S20 that was on offer with free buds. Tracked my order and received handset swiftly BUT was told my order was split between 2 separate deliveries and was awaiting something else. Now says order is complete even though I've still to receive second part of order. Does anyone have any idea what is going on?

Re: Order delivery

MI5 — Wed, 19 Aug 2020 20:27:53 GMT

@Bribhoy

You need to claim the buds yourself https://20202.samsungpromotions.claims/gb/en/pages/o2summer/how-it-works

Re: Order delivery

Bribhoy — Wed, 19 Aug 2020 20:52:48 GMT

Thanks for the swift reply. Just found that out. Any idea what the 2nd part of my order could be? Was dispatched 11/08/20 and even had a tracking number but DHL didn't recognise it. Many thanks again.

Re: Order delivery

MI5 — Wed, 19 Aug 2020 20:58:42 GMT

Possibly a sim card if one was sent with phone.