topic Re: Contacting O2 in Pay Monthly

Contacting O2

Styxx — Thu, 13 Aug 2020 12:18:19 GMT

I need to change my spend cap. The website says this should be done by contacting O2 on live chat, however I can't find any way to access live chat. I also can't find any information on numbers to call to contact O2. I understand that COVID-19 has made business difficult, but most other companies have their support staff working from home fairly sucessfully and as a telecoms company I would expect O2 to have been able to make arrangements for this fairly easily at some point in the last 5 months. Can anybody help me?

Re: Contacting O2

Cleoriff — Thu, 13 Aug 2020 12:44:54 GMT

@Styxx

Live chat is very intermittent. Don't bother trying. Call O2 on any of the numbers in this guide

Advice from an O2 Guru regarding a way to get through:

If you call 202, when it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to someone.

Re: Contacting O2

Bambino — Thu, 13 Aug 2020 12:53:00 GMT

@O2Kayleigh, @O2KyleW, Can you advise @Styxx?

Re: Contacting O2

O2Kayleigh — Thu, 13 Aug 2020 13:03:17 GMT

Thank you for tagging me @Bambino . I will send you a private message now @Styxx to resolve your query

Re: Contacting O2

lucimar — Thu, 13 Aug 2020 13:10:05 GMT

dont send me a text message
my iphone been lost

Re: Contacting O2

lucimar — Thu, 13 Aug 2020 13:11:39 GMT

i am in Brazil and need to know how can i block my iphone

Re: Contacting O2

Cleoriff — Thu, 13 Aug 2020 13:16:34 GMT

@lucimar

You can borrow a phone, use a landline or Skype to contact O2.

All info in this guide

Re: Contacting O2

Styxx — Fri, 14 Aug 2020 00:05:51 GMT

@Cleoriff Many thanks, that's super helpful!