topic Re: Cannot respond to certain texts in Pay Monthly

Cannot respond to certain texts

Steveduffy74 — Tue, 11 Aug 2020 22:35:15 GMT

Hope someone can help....

I occasionally get text from my bank's fraud department if I've made a big purchase on my credit card for verificaton and the text asks if the purchase was mine: Y or N.

I am not able to respond (failure to send text) which is very frustrating as I then have to phone the bank and get throught the fraud dept, go through the security checks and explain the purchase etc...minimum of 30 mins each time!!

I also tried texting the O2 number today for O2Travel (23336) and again, text came up as failure to send.

I'm on Android if it helps.

Cheers

Steve

Re: Cannot respond to certain texts

Cleoriff — Tue, 11 Aug 2020 22:43:39 GMT

@Steveduffy74

Short codes can be premium numbers. You need to contact O2 and see if there are any bars on your account.

All numbers to call are here

May also be blocked if you have a spend cap

Re: Cannot respond to certain texts

Cleoriff — Tue, 11 Aug 2020 22:44:32 GMT

@Steveduffy74

Another guide to have a look at

Re: Cannot respond to certain texts

Marjo — Thu, 20 Aug 2020 16:40:39 GMT

Hi @Steveduffy74 , hope you're doing well this week! You asked a few days ago about an issue you were having with text messages. There's some useful info above from @Cleoriff so hopefully you got all you needed to sort this out since you last posted. If would be nice to hear back from you to know you're all good now. Let us know if you have any other questions.