topic Cancel order in Pay Monthly

Cancel order

Juls2085 — Sun, 09 Aug 2020 06:35:01 GMT

I ordered an IPad last night on my 02 offers page but wish to cancel the order as I didn't realise it was a new contract with a sim and data and new phone number. I just wanted a new IPad only.

can you help me please before the order is dispatched

Re: Cancel order

KingAmo — Sun, 09 Aug 2020 07:01:33 GMT

@Juls2085
Hi I think your best option is to call customer service to cancel that order if it hasn't been dispatched yet

All numbers are in this guide.
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Support/td-p/1317461/highlight/true

I hope this helps

Re: Cancel order

Cleoriff — Sun, 09 Aug 2020 08:12:40 GMT

@Juls2085

You have 3 choices.

You can refuse it at the door (something I wouldn't risk during these uncertain times)

or return it under the 14 day change of mind policy https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy

If you contact O2 and it hasn't been dispatched, you may be able to cancel with them