topic Re: Direct debit in Pay Monthly

Direct debit

Barbarapearson — Thu, 06 Aug 2020 08:29:02 GMT

Is there a reason as to why my direct debit is being taken out in 2 halfs? Is this normally the case as never had it before and this has been the 2nd month now.

Re: Direct debit

SamSnod75 — Thu, 06 Aug 2020 08:59:31 GMT

Yes, they take your air time and handset costs out separately. Annoying! But I guess it's about transparency.

Re: Direct debit

MI5 — Thu, 06 Aug 2020 10:49:26 GMT

@Barbarapearson

Your airtime and device payments are separate as your device plan is a regulated credit agreement and must be treated independant of your airtime service plan.