topic Re: Unable to text abroad in Pay Monthly

Unable to text abroad

Sallum — Fri, 24 Jul 2020 09:55:29 GMT

Hi, I get an error message when trying to text my family in Denmark from the UK. Does anyone know how to fix this?
I tried to update the message centre number, but that was correct.
Any advice out there?

Re: Unable to text abroad

gmarkj — Fri, 24 Jul 2020 09:57:41 GMT

Are you replying to a message or starting a new conversation?
Check the number is correct with the international code.
Also check if you can send international texts on your tariff - do you have some included, or are they an extra cost.
Do you have a spend cap - this might stop them going too.

Re: Unable to text abroad

MI5 — Fri, 24 Jul 2020 10:01:21 GMT

@Sallum

Are you texting a UK number in Denmark or a Danish number?

Re: Unable to text abroad

Sallum — Fri, 24 Jul 2020 10:28:35 GMT

It's a Danish number.

Re: Unable to text abroad

MI5 — Fri, 24 Jul 2020 10:31:22 GMT

@Sallum

Text messages will be chargeable so a zero spend cap will prevent them from being sent.

You should also add 0045 at the beginning of the number and do not use the first zero of the Danish number.

Re: Unable to text abroad

Sallum — Fri, 24 Jul 2020 10:48:00 GMT

Thanks I thought Denmark was included in the free text service, that's why I choose them unless they have changed their rules!

Re: Unable to text abroad

MI5 — Fri, 24 Jul 2020 11:00:41 GMT

@Sallum

It would be free if you were in Denmark, but not when you are in UK.

Re: Unable to text abroad

Cleoriff — Fri, 24 Jul 2020 11:08:53 GMT

They are not free in the UK to Denmark though. Only if in Denmark texting back to UK.

Edited for missing a crucial word.

Re: Unable to text abroad

MI5 — Fri, 24 Jul 2020 14:36:15 GMT

@Cleoriff wrote:
They are not free in the UK to Denmark though. Only if in Denmark texting back to UK.
Edited for missing a crucial word.

Or texting a Danish number whilst in Denmark.

Re: Unable to text abroad

Cleoriff — Fri, 24 Jul 2020 16:32:29 GMT

Indeed

Re: Unable to text abroad

MI5 — Fri, 24 Jul 2020 17:36:44 GMT

As said

Re: Unable to text abroad

Cleoriff — Fri, 24 Jul 2020 17:53:31 GMT

Indeed.

Re: Unable to text abroad

MI5 — Fri, 24 Jul 2020 18:08:46 GMT

Re: Unable to text abroad

jonsie — Fri, 24 Jul 2020 18:13:47 GMT

How's about I have the last word....

Re: Unable to text abroad

Cleoriff — Fri, 24 Jul 2020 18:13:56 GMT

Re: Unable to text abroad

Cleoriff — Fri, 24 Jul 2020 18:14:44 GMT

@jonsie wrote:
How's about I have the last word....

Too late.

Re: Unable to text abroad

MI5 — Fri, 24 Jul 2020 18:18:09 GMT