topic Re: Porting help in Pay Monthly

Porting help

d-leveller — Thu, 09 Jul 2020 20:12:35 GMT

I've tried submitting the porting request form to move my mobile number from another provider to O2. After lots of attempts I keep getting an automated message which rejects the request due to security checks - although I am not aware of any in my submission.

Are there any known issues and is there any support I can access for this, noting the live chat is offline and call centres only taking urgent calls?

Re: Porting help

MI5 — Thu, 09 Jul 2020 20:15:47 GMT

@d-leveller

The answer to your security question can be reset in your MyO2.

It is not the same as your login password.

Alternatively, call O2 to submit your PAC

http://www.o2.co.uk/contactus

Re: Porting help

jonsie — Thu, 09 Jul 2020 20:16:58 GMT

Your best option is to call to see if they can manually do it tomorrow

No porting will take place at weekend @d-leveller

Re: Porting help

d-leveller — Thu, 09 Jul 2020 20:26:52 GMT

Is the password your security question answer?

thanks

Re: Porting help

MI5 — Thu, 09 Jul 2020 20:28:45 GMT

@d-leveller

The answer to your security question can be reset in your MyO2.

It is not the same as your login password.