topic Re: Emergency calls only in Pay Monthly

Emergency calls only

Joanna1984 — Thu, 09 Jul 2020 18:40:55 GMT

I am a new customer to o2 and received my new phone last Saturday. It has been working fine until a few days ago I had a txt saying that my number will be moved over to 02.since then my phone has not allowed me to make calls or receive them and the same issue with texting. I have been trying every way possible to get hold of someone from 02 but its proving impossible. Does anyone know how I can sort this please? I can't be without a phone. Many thanks

Re: Emergency calls only

Cleoriff — Thu, 09 Jul 2020 19:12:11 GMT

Hi @Joanna1984

You need to contact O2. Borrow a phone, use a landline or even Skype

All details in this guide

Or you could go instore. They will sort out any issues.

Re: Emergency calls only

Marjo — Fri, 10 Jul 2020 09:45:38 GMT

Hi @Joanna1984 , welcome to our community and sorry to hear you're having an issue with your phone.

Let us know how it goes and if any of the above suggestions from @Cleoriff were of help.