topic Re: Account Barred - Unable to contact customer services in Pay Monthly

Account Barred - Unable to contact customer services

Arf85 — Wed, 08 Jul 2020 10:44:42 GMT

I've just received a text from o2 saying I've sent a higher number than normal texts and that my account is barred. I'm trying to ring the o2 customer services on 03448090202 but the automatic voice keeps directing me to the o2 app, which I've already tried, and then cuts me off. How do I get to actually speak to someone to get my account query solved?

Re: Account Barred - Unable to contact customer services

MI5 — Wed, 08 Jul 2020 10:46:20 GMT

@Arf85

Lots of numbers here to try

Say you're calling about fraud to get put through.

Re: Account Barred - Unable to contact customer services

Cleoriff — Wed, 08 Jul 2020 11:16:53 GMT

@Arf85

I can't see how it's barred if you are still able to make calls? Are you sure the text came from O2?

Sounds a bit suspicious to me....

Re: Account Barred - Unable to contact customer services

MI5 — Wed, 08 Jul 2020 12:22:55 GMT

2 of these today so it's either a scam or O2's system has farted.
I assumed @Arf85 was calling from a landline?

Re: Account Barred - Unable to contact customer services

LukasB — Fri, 10 Jul 2020 09:38:48 GMT

Hey @Arf85 just checking if this has been sorted by now?