topic Re: Contact number to cancel a SIM order? in Pay Monthly

Contact number to cancel a SIM order?

DoctorJellybean — Fri, 03 Jul 2020 22:23:37 GMT

I ordered a Pay Monthly SIM, which arrived today. Unfortunately, I discovered today that the tablet the SIM was intended for has intermittend faults. Therefore the SIM is not needed and I want to cancel it. I believe I have 14 days or something like that. I just hope that I'll be able to get hold of someone during these times.

Thank in advance.

Re: Contact number to cancel a SIM order?

Cleoriff — Fri, 03 Jul 2020 22:31:24 GMT

@DoctorJellybean

Or call O2 on any number in this guide

Re: Contact number to cancel a SIM order?

MI5 — Fri, 03 Jul 2020 22:43:47 GMT

@DoctorJellybean

You need to return it under the change of mind policy https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy

If you were to just cancel, you would be billed for the duration of the entire contract.

Re: Contact number to cancel a SIM order?

DoctorJellybean — Sat, 04 Jul 2020 10:08:47 GMT

Thank you both. I dialled 202 on my mobile and managed to speak to an advisor.

Re: Contact number to cancel a SIM order?

Cleoriff — Sat, 04 Jul 2020 10:12:49 GMT

Pleased to hear it @DoctorJellybean

Re: Contact number to cancel a SIM order?

MI5 — Sat, 04 Jul 2020 12:01:28 GMT

You're welcome