topic Re: Suspicious text claiming to be from o2 in Pay Monthly

Suspicious text claiming to be from o2

KristyMarie — Fri, 03 Jul 2020 18:14:29 GMT

Just received a text from +44 7385 138500 stating
“O2: we were unable to process your latest payment. In order to avoid fees please update your payment details by clicking the link below.”

Pretty sure this is a scam and have not clicked the link as I know my account is up to date via direct debit.

Re: Suspicious text claiming to be from o2

MI5 — Fri, 03 Jul 2020 18:20:17 GMT

@KristyMarie

It's a well known scam.
Block the number and do not follow any links.
Forward the scam text to 7726 - It's free.
Other ways to report here including Action Fraud website
https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
How to block a number:
https://www.samsung.com/us/support/answer/ANS00062352/
https://support.apple.com/en-us/HT201229

Re: Suspicious text claiming to be from o2

Arf — Fri, 03 Jul 2020 18:26:16 GMT

what to do if you did click the link?

and i have clicked on the link after enter my details and it does link to o2.co.uk

Re: Suspicious text claiming to be from o2

gmarkj — Fri, 03 Jul 2020 18:29:23 GMT

Chamge your password for your o2 account and keep a very close eye on it for anything out of the ordinary.
If you didn't enter any bank details you should be ok, but keep watching them too.

Re: Suspicious text claiming to be from o2

MI5 — Fri, 03 Jul 2020 18:59:30 GMT

@Arf wrote:
what to do if you did click the link?
and i have clicked on the link after enter my details and it does link to o2.co.uk

@Arf

It is not an official O2 website.

Change your O2 password and security word immediately via your MyO2 http://www.o2.co.uk/myo2 and also notify your bank that you have been scammed.

Re: Suspicious text claiming to be from o2

Arf — Sat, 04 Jul 2020 05:16:26 GMT

Yeah I have changed my password and security word for my o2 account so I should be safe or at least I would get a text/email if any changes on my o2 account and I have been checking my bank account and no weird transactions as of yet and also as a precaution I have changed my bank account password and such. I will be contacting my bank when the phone lines are open to notify them of this. I have also forwarded the text and number to 7726 to help crack down on this and hopefully no one else makes this mistake. Thanks you for your help and advice on this as this is a first for me so want to make sure I'm taking the right steps to sort this out.

Re: Suspicious text claiming to be from o2

MI5 — Sat, 04 Jul 2020 07:55:03 GMT

Sounds good @Arf 👍