https://community.o2.co.uk/t5/Pay-Monthly/Bills-and-upgrade/m-p/1367366#M205016 hi there,<BR /><BR />I'm going to assume that you've reached your last payment on your contract, sometimes our systems may take some time to process your bill and that may be the issue as to why you are unable to get passed that message.<BR /><BR />to upgrade<BR />you are more than welcome to go into one of our stores. (if possible and SAFE for you) and proceed to upgrade through our stores.<BR /><BR />you can call 202 (from your phone) or 0344 809 0202<BR />(from landline) to upgrade aswell.<BR /><BR />thanks<BR />will Fri, 03 Jul 2020 13:00:04 GMT O2William 2020-07-03T13:00:04Z https://community.o2.co.uk/t5/Pay-Monthly/Bills-and-upgrade/m-p/1367351#M205009 Hello I am wanting to upgrade my phone but the message in the upgrade box says I need to pay my bill I’ve paid my bill and still getting the same message does it take a while to update? Fri, 03 Jul 2020 12:42:31 GMT https://community.o2.co.uk/t5/Pay-Monthly/Bills-and-upgrade/m-p/1367351#M205009 Jake94 2020-07-03T12:42:31Z https://community.o2.co.uk/t5/Pay-Monthly/Bills-and-upgrade/m-p/1367366#M205016 hi there,<BR /><BR />I'm going to assume that you've reached your last payment on your contract, sometimes our systems may take some time to process your bill and that may be the issue as to why you are unable to get passed that message.<BR /><BR />to upgrade<BR />you are more than welcome to go into one of our stores. (if possible and SAFE for you) and proceed to upgrade through our stores.<BR /><BR />you can call 202 (from your phone) or 0344 809 0202<BR />(from landline) to upgrade aswell.<BR /><BR />thanks<BR />will Fri, 03 Jul 2020 13:00:04 GMT https://community.o2.co.uk/t5/Pay-Monthly/Bills-and-upgrade/m-p/1367366#M205016 O2William 2020-07-03T13:00:04Z