topic Re: Blue Light Card in Pay Monthly

Blue Light Card

Chivs87 — Fri, 19 Jun 2020 13:29:13 GMT

Hi ,

I was about to upgrade my refresh contract using a code obtained through my blue light account. I have entered this at checkout, and it says the O2 Open discount 25% Airtime discount and £0.00.

How do i know that this discount will work? its upgrading on an Iphone 11.

The Bluelight website says to see the O2 website for exclusions on phones. i cant seem to find any? and Customer service on the phone couldn't help, they just said i have to wait for my bill to be produced!

Any help appreciated, thanks

Re: Blue Light Card

Cleoriff — Fri, 19 Jun 2020 13:32:01 GMT

@Chivs87

No current exclusions to the iphone 11

Follow the info here

Re: Blue Light Card

O2Karl — Fri, 19 Jun 2020 13:41:18 GMT

Hi Chivs,

If it is showing O2 Open discount 25% that's great, it means your order has the open discount showing.

You do usually get an email to confirm the discount or if we seek any additional ID.

What I would recommend you do is complete the order and the discount should show on bolt-on's once the airtime has been updated. If it does not show as a bolt-on on My O2 you will need to contact O2 over the phone to make sure it gets applied. I would recommend waiting 24 hours for the upgrade to process.

Hope this Helps.