New Contract.....Zero information

Dean1234 — Wed, 17 Jun 2020 12:44:54 GMT

Hi,

I have pre-ordered the Sony Xperia 1 ii on the 4th, this is my first o2 contract as I am currently on EE...I have a £30 charge to my bank account and everything seemed to process fine. Except I never recieved any confirmation via email or other communication (I really should have printed the confirmation page....)

After talking to a live chat agent on the 5th, I was able to get my order number (after swapping 4 agents and taking about 50mins). Still no email.

I go to try and track my order, which I am told to use My o2 on the website, but my o2 account contains zero information. No products/services or anything useful.

Since its now the day before I'm expecting to be recieving the phone, I would expect some kind of dispatch email or something to confirm that its going to ship, but still nothing. How do I find out whether I am indeed going to get the phone tomorrow or not?

Cheers!

Dean

Re: New Contract.....Zero information

MI5 — Wed, 17 Jun 2020 12:55:32 GMT

@Dean1234

Dispatch emails are sent the evening before delivery and not before but only customer service can tell you if you will be getting one today or not.

The best number to call on appears to be 0800 587 4005

topic New Contract.....Zero information in Pay Monthly

New Contract.....Zero information

Re: New Contract.....Zero information