topic Re: Cannot send text to heart radio in Pay Monthly

Cannot send text to heart radio

Roberto73 — Tue, 16 Jun 2020 18:41:18 GMT

I never had problems to send a text to heart radio to get into competition.
It has been 3 month that I cannot send text to that number.
All my device setting have not been changed at all.anyine had the same problem.
It works fine with any other number.

Re: Cannot send text to heart radio

Cleoriff — Tue, 16 Jun 2020 18:48:54 GMT

Hi @Roberto73

You may have a spend cap which is preventing this.

Or it could be a premium number https://www.o2.co.uk/help/account-and-billing/other-numbers-and-charges

You need to contact O2 to remove a spend cap. All numbers in this guide

Best number is 0800 587 4005

Re: Cannot send text to heart radio

Roberto73 — Tue, 16 Jun 2020 19:03:50 GMT

I have a spend cap set in 2018 but I was regularly sending text to heart radio until 17 April 2020.
So?

Re: Cannot send text to heart radio

Cleoriff — Tue, 16 Jun 2020 19:14:25 GMT

@Roberto73

Then contact O2 on any of the numbers I've given above.

Spend caps are the usual reason that short code texts can't be sent.

Best of luck.

Re: Cannot send text to heart radio

Roberto73 — Tue, 16 Jun 2020 19:17:25 GMT

I will try but they do not take calls for that at the moment, they take call only relatives to fraud or emergency.

Re: Cannot send text to heart radio

Cleoriff — Tue, 16 Jun 2020 19:22:09 GMT

Hi @Roberto73

They take calls on anything if you call the right number. If needed, just say it's fraud (which many people have done). They will deal with your request.

Re: Cannot send text to heart radio

MrsH1 — Sun, 17 Oct 2021 18:28:59 GMT

I have the same issue. I’ve never had a problem texting Heart radio… now I can’t. Says ‘Not Delivered’ in red.
Spend cap never reached now…(none used!!!) and no blocking to premium rate numbers. Not changed settings or phone or contract!!!! Called 02 three times now and all promise to ‘look into it’ and no one has ever got back to me. So annoyed!!! 😡😡😡😡😡😡😡😡😡😡😡😡😡😡

Re: Cannot send text to heart radio

Jenna21 — Wed, 09 Mar 2022 17:45:11 GMT

I have the same issue and I’ve called 02 several times still not resolved increased spend cap deleted it checked premium setting nothing and they don’t seem to know either actually waiting for a call back from 3 days ago. I’d just like to option to text heart I’d I want