topic Re: Cant make calls or text in Pay Monthly

Cant make calls or text

GemT85 — Mon, 15 Jun 2020 09:22:45 GMT

Anyone else having problems today 15th June receiving text or making calls with 02?

MI5 — Mon, 15 Jun 2020 09:31:18 GMT

You can check here O2 Service Status

GemT85 — Mon, 15 Jun 2020 09:36:06 GMT

I have but still saying that there is no issues in the area, yet my phone was fine yesterday

MI5 — Mon, 15 Jun 2020 09:47:48 GMT

Have you tried rebooting your phone?

Can you try your sim in another phone?

GemT85 — Mon, 15 Jun 2020 10:22:51 GMT

I have turned the phone on and off numerous times today and also took the sim out, i dont have another phone to pop it in at the moment, thanks

MI5 — Mon, 15 Jun 2020 10:46:06 GMT

Try and contact O2 to see if your account is OK, bills paid etc and if so, they will send you a new sim card.

The best number to call on appears to be 0800 587 4005

GemT85 — Mon, 15 Jun 2020 12:04:23 GMT

Thank you, i know the bill is uptodate so that cant be the issue thanks for your suggestions big help

MI5 — Mon, 15 Jun 2020 12:10:37 GMT

Good luck

LukasB — Tue, 16 Jun 2020 11:54:21 GMT

Hey @GemT85 are you back on track or are you still having trouble?