topic Upgrade letter in Pay Monthly

Upgrade letter

Hellypoos — Sun, 14 Jun 2020 14:27:38 GMT

Hi, I've received a letter informing me I'm beyond my term contract but can't get hold of anyone to discuss it, I don't want to use the opt out text message as that will increase my payments again, I'm hoping to switch to giffgaff but I daren't risk swapping at the moment as I'm not sure if my i phone is locked to O2, my business telephone line is currently diverted to my mobile, I had 14 days to reply to this letter. I've no idea what I'm best doing, can anyone advise please?

Re: Upgrade letter

MI5 — Sun, 14 Jun 2020 14:30:50 GMT

@Hellypoos

Try these numbers on link to call upgrades or speak to O2

The best number to get through seems to be
0800 587 4005

To unlock phone, check here

Re: Upgrade letter

Bambino — Sun, 14 Jun 2020 14:31:51 GMT

@Hellypoos Please see this: https://community.o2.co.uk/t5/How-to-Guides/Cancelling-your-contract-An-updated-guide/ba-p/1234852

Customer service numbers are in the link below. 0800 587 4005 seems to be the number to try first.

Re: Upgrade letter

bigdavie88 — Sun, 14 Jun 2020 18:39:43 GMT

Giff Gaff uses the o2 network so wouldnt matter if your phone is locked to o2 or not your phone will work with the Giff Gaff sim.