topic Re: Upgrade problems in Pay Monthly

Upgrade problems

Ashley30marshal — Sat, 13 Jun 2020 08:29:32 GMT

I was due a upgrade today but a few months ago instead of a tariff change I upgraded my sim only and they added 3 more months to my upgrade date called straight away and 02 reversed the upgrade and was told the date would go back but never did I have called many time but with no luck can any 1 suggest anything I might be able to do as I technically did not upgrade and have now been with.02 over 6 months?

Re: Upgrade problems

Cleoriff — Sat, 13 Jun 2020 08:41:01 GMT

Hi @Ashley30marshal

You need to contact O2. All numbers are in this guide Guide: Coronavirus Community Help and Support

The best number to call currently is 0800 587 4005

Re: Upgrade problems

Ashley30marshal — Sat, 13 Jun 2020 08:55:46 GMT

Hi Cleoriff I have many times promised call backs no 1 ever does sent to management they reassure me will be resolved but still no luck and spoken to numerous staff that all tell me different things and have spent over 20 hours on the phone with 02 and keep going round in circles

Re: Upgrade problems

Cleoriff — Sat, 13 Jun 2020 09:01:59 GMT

Hi @Ashley30marshal

O2 rarely call back and certainly won't whilst most of them are working from home.

However, the number I gave you above does have excellent results in getting through to an advisor who helps. Try it and see.

Re: Upgrade problems

Ashley30marshal — Sat, 13 Jun 2020 09:11:11 GMT

Thank you

Re: Upgrade problems

Cleoriff — Sat, 13 Jun 2020 09:34:31 GMT

You are very welcome @Ashley30marshal

Best of luck.

Re: Upgrade problems

Marjo — Tue, 16 Jun 2020 16:39:35 GMT

Hi @Ashley30marshal , just wanted to check how you're getting on with this and if you managed to reach customer service in the end to discuss your upgrade issue?

Re: Upgrade problems

Ashley30marshal — Wed, 17 Jun 2020 00:16:44 GMT

Yes I did and we have reached a compromise upgrade 4 weeks 😎

Re: Upgrade problems

Cleoriff — Wed, 17 Jun 2020 00:55:18 GMT

Excellent news @Ashley30marshal