topic Re: Sim 1 Not provisioned in Pay Monthly

Sim 1 Not provisioned

Cosmin — Tue, 09 Jun 2020 08:49:41 GMT

I'm an existing customer and I got Samsung s20 ultra 5g yesterday and it keeps teeling me that sim1 one is not provisioned. It cannot connect to mobile data or make any calls or texts.

Re: Sim 1 Not provisioned

MI5 — Tue, 09 Jun 2020 08:52:25 GMT

@Cosmin

You need to use your old sim card until you do a sim swap to the 5g sim.

Re: Sim 1 Not provisioned

bigdavie88 — Tue, 09 Jun 2020 08:53:48 GMT

If you received a new sim it needs to be activated either online or by text from old sim. The pack the sim came in tells you what to do.

Re: Sim 1 Not provisioned

Cosmin — Tue, 09 Jun 2020 08:53:52 GMT

Okay thank you, how do you do a swim swap?

Re: Sim 1 Not provisioned

MI5 — Tue, 09 Jun 2020 08:56:28 GMT

@Cosmin wrote:
Okay thank you, how do you do a swim swap?

See the link I gave you above, but here again

Re: Sim 1 Not provisioned

Cosmin — Tue, 09 Jun 2020 09:51:02 GMT

Thank you, it's all sorted, however I am running on 4g, is there a way to manually activate the 5g or should I just wait.

Re: Sim 1 Not provisioned

gmarkj — Tue, 09 Jun 2020 10:37:04 GMT

Once the new sim works it will be able to receive 5g, but is dependent on where you live and 5g being available...

Re: Sim 1 Not provisioned

MI5 — Tue, 09 Jun 2020 10:55:16 GMT

@Cosmin

5g is very precise in area at the moment so check your actual postcode here O2 Service Status