topic Re: Contact with o2 in Pay Monthly

Contact with o2

pudd — Sun, 07 Jun 2020 09:13:15 GMT

o2 have to be the worst when trying to get contact with a human, I'm gutted I left EE who are available all the time.

Re: Contact with o2

Cleoriff — Sun, 07 Jun 2020 09:16:42 GMT

I'm sure during this pandemic, all networks are having the same problem with customer services as many people are working from home.

Numerous numbers in this guide for O2

0800 587 4005 seems the best one to call.

Re: Contact with o2

pgn — Sun, 07 Jun 2020 09:16:45 GMT

Have you tried the numbers in here, @pudd ?

O2 have relied on their Web/live chat app, which has been impacted by current events: https://www.o2.co.uk/contactus

Re: Contact with o2

pudd — Sun, 07 Jun 2020 09:17:38 GMT

My phone isn't working and I can't contact them cos my phone isn't working, this is a joke where can I contact o2 in this endless circle of useless "help" pages.

Re: Contact with o2

KingAmo — Sun, 07 Jun 2020 09:18:37 GMT

@pudd

Sorry for the inconvenience this may have caused. Due to the pandemic they are patronising some calls though because they don't have much workers at the office.
All the numbers are here. Try the one ending with 4005, it has a good response rate. When you're given option please just select fraud or theft and they will connect you with someone
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Support/td-p/1317461/highlight/true

I hope this helps.
But you can also ask any questions here and if we have any knowledge of it we will try and help
All the best

Re: Contact with o2

pgn — Sun, 07 Jun 2020 09:21:08 GMT

Got a PC? Skype works well.

O2 is on all social media channels too, Twitter, FB, etc.

And all the freefone land-line numbers are in here, @pudd :

A degree of patience is required, though. Good luck!