topic I cannot make international calls. in Pay Monthly

I cannot make international calls.

Gosia — Sat, 06 Jun 2020 16:26:20 GMT

Hi, I have international bolt-on activated; I checked my phone settings and both outgoing and incoming international calls have 'call barring' switched off.

I was trying to contact O2 support but I can't at the moment. Aura is not helpful, as it only suggests that I need to check my spend cap or if I have my bills paid off. I'm on the monthly payment, and all my bills are up to date, my spent cap is £30 which is way over what I do spend generally.

Does anyone have an idea how to resolve this? What else I can check?

Thanks in advance,

Gosia

Re: I cannot make international calls.

Cleoriff — Sat, 06 Jun 2020 17:52:15 GMT

@Gosia

You probably need to have your spend cap removed by O2.

All numbers are in this guide

Re: I cannot make international calls.

Gosia — Mon, 08 Jun 2020 16:18:00 GMT

Thanks @Cleoriff

Called the support and they sorted it out.

Re: I cannot make international calls.

Cleoriff — Mon, 08 Jun 2020 16:20:01 GMT

Good to hear @Gosia