topic Re: Wrong charges in Pay Monthly

Wrong charges

jane0o0 — Sat, 06 Jun 2020 12:35:42 GMT

Hi, Can someone help me please. I've just looked at my new bill and have noticed I am being charged for 2 syncs for the same number I use for my apple watch. I'm being charged sync-1 £4.98 and sync-2 £8.34 when I only have the one watch which is linked to my mobile number in order to use the watch features.

Re: Wrong charges

MI5 — Sat, 06 Jun 2020 12:38:26 GMT

@jane0o0

You'll need to call customer service

Re: Wrong charges

jane0o0 — Sat, 06 Jun 2020 12:58:41 GMT

I would but they seem to be only taking urgent queries so I don't know what to do.

Re: Wrong charges

Bambino — Sat, 06 Jun 2020 13:05:41 GMT

@jane0o0 Keep trying to call. Select any option. Even fraud or lost/stolen if necessary. 0800 587 4005 seems to be the best number to try. You'd think that one of the largest telecommunications companies in the world would be able to treat their customers better during a crisis like this, but they have been woefully inadequate.