topic Re: Pending payment in Pay Monthly

Pending payment

AR55E — Mon, 01 Jun 2020 15:53:17 GMT

I made a payment on the myo2 app which is sat as pending on my bank account and i received an email saying this had failed.

I then made another payment via a different card that was confirmed successful but my account has been blocked.

Does anyone know how long o2 will take to resolve this ****** up?

I guess everyones furloughed 😭

Re: Pending payment

MI5 — Mon, 01 Jun 2020 16:15:47 GMT

@AR55E

All numbers to cal O2 on are here

This one works well 0800 587 4005

Re: Pending payment

Cleoriff — Mon, 01 Jun 2020 16:15:59 GMT

@AR55E

You can contact O2 to sort this. Borrow a phone, use a landline or Skype.

All details in this guide

Re: Pending payment

AR55E — Tue, 02 Jun 2020 11:38:11 GMT

Thank you, ive realised in error that i only paid my airtime plan and forgot the device plan. Oops.

Paid now so hopefully service will resume shortly.

Thank you for the response

Re: Pending payment

MI5 — Tue, 02 Jun 2020 11:41:38 GMT

Yeah, that would be the reason
Give it 24 hours and keep rebooting the phone.