topic Re: New Customer - SIM Swap in Pay Monthly

New Customer - SIM Swap

Bob_D — Tue, 02 Jun 2020 07:55:16 GMT

Hi Anyone else having problems swapping over a number. Online Sim Swap says there is a problem and says call 202 - but that is of course not open for these types of enquiries at the moment. Tried texting SWAP to 2020 but that says try again later as everyone is busy. Online based chat is closed.. or is it open, different pages on the site say different things. Not a very good first impression O2 !!

Any ideas how to get this to work, need the old number as its my business contact number ! 😞

Bob

Re: New Customer - SIM Swap

MI5 — Tue, 02 Jun 2020 08:00:25 GMT

@Bob_D

All numbers to try here

Say anything to get connected.

The best number to call on appears to be 0800 587 4005

Re: New Customer - SIM Swap

Bob_D — Tue, 02 Jun 2020 08:04:57 GMT

Thankyou !!!

Re: New Customer - SIM Swap

MI5 — Tue, 02 Jun 2020 08:05:36 GMT

Good luck

Re: New Customer - SIM Swap

SanS — Tue, 02 Jun 2020 08:18:26 GMT

I have the same problem. Additionally, I can't get wifi calling to work

Re: New Customer - SIM Swap

MI5 — Tue, 02 Jun 2020 08:20:13 GMT

@SanS

Wifi calling won't work without an active account and you need customer service to enable it for you.

Same numbers as given above to call on.

Re: New Customer - SIM Swap

LukasB — Wed, 03 Jun 2020 13:58:14 GMT

Hey @Bob_D did you manage to get it working or are you still having trouble?

Re: New Customer - SIM Swap

Bob_D — Thu, 04 Jun 2020 09:18:13 GMT

Yep all solved thanks

Re: New Customer - SIM Swap

MI5 — Thu, 04 Jun 2020 09:35:12 GMT

You're welcome