topic Re: Monthly payment in Pay Monthly

Monthly payment

Kn — Fri, 15 May 2020 03:16:19 GMT

I was wondering if I could pay part of my device plan. I want to be a little extra each month. Is it possible ?

Re: Monthly payment

liggerz87 — Fri, 15 May 2020 03:44:42 GMT

youd have to call to pay more

Re: Monthly payment

Cleoriff — Fri, 15 May 2020 06:10:39 GMT

@Kn

You could make additional payments via My O2 where it says Make A Payment

but if you want to set up something different to that then you need to call O2. All numbers in this guide.

The number ending in 4005 is the one which gets the most success when calling

Re: Monthly payment

MI5 — Fri, 15 May 2020 09:27:58 GMT

@Kn

Your device plan is a fixed term credit agreement.

The only way you can overpay each month is to call customer service to do it

Re: Monthly payment

LukasB — Mon, 18 May 2020 15:01:10 GMT

Hey @Kn

Just checking in on you. Did you get this issue sorted or do you need further guidance?

Re: Monthly payment

Kn — Fri, 22 May 2020 02:42:01 GMT

Not even got close. Rang up the number ending in 4005 one says the can take payment one says I can’t. So still unsure

Re: Monthly payment

MI5 — Fri, 22 May 2020 06:16:23 GMT

@Kn

You can only overpay on device plan by calling customer service.

The overpayment in your MyO2 only go towards your airtime automatically.

Re: Monthly payment

Kn — Fri, 22 May 2020 11:20:41 GMT

What’s the best number to ring? As I am getting can’t make payment due to not being in office

Re: Monthly payment

Cleoriff — Fri, 22 May 2020 11:21:42 GMT

@Kn wrote:
What’s the best number to ring? As I am getting can’t make payment due to not being in office

@Kn

0800 587 4005

Re: Monthly payment

Kn — Fri, 22 May 2020 17:00:57 GMT

Keep getting the same issue with can’t make a payment due to office being closed

Re: Monthly payment

Kn — Thu, 04 Jun 2020 22:06:03 GMT

Any updates on this issue please?

Re: Monthly payment

Kn — Tue, 16 Jun 2020 21:50:06 GMT

Hi.

Is there any new updates about if I could make an additional device plan payment? The app only gives me the option to pay airtime plan, I would just like to pay an additional device plan

Re: Monthly payment

MI5 — Tue, 16 Jun 2020 22:17:46 GMT

@Kn

You need to call to do so.

The best number to get through seems to be
0800 587 4005