topic Re: O2 Refresh/ no data/service from new sim? in Pay Monthly

O2 Refresh/ no data/service from new sim?

JJeavons — Thu, 21 May 2020 10:56:06 GMT

Hey everyone, I hope your all staying safe and enjoying the sun!

a few months back I purchased an iPad 2019 on an old phone number but with a new smaller tarriff.

I'v only just realised that neither the data or text messages are working, I'm assuming its somehting I've failed to do on setup but, from what I can see all the usual settings are correct.

No o2 Guru's to help online? 😞

Thanks for any help!

Re: O2 Refresh/ no data/service from new sim?

jonsie — Thu, 21 May 2020 11:00:27 GMT

Can you clarify please

The ipad isn't able to send text messages

Are you tethering to a phone as well as wifi?

Re: O2 Refresh/ no data/service from new sim?

JJeavons — Thu, 21 May 2020 11:06:29 GMT

I have an 02 plan for 100 texts and 2gb data - I can't use that data (web, apps etc) or send or recieve texts.

Thank you

Re: O2 Refresh/ no data/service from new sim?

JJeavons — Thu, 21 May 2020 11:07:16 GMT

I can connect to my home wifi but I shouldn't need to

Re: O2 Refresh/ no data/service from new sim?

jonsie — Thu, 21 May 2020 11:11:04 GMT

Is the data plan you have for the ipad?

iPads can't send texts unless you put the sim in a phone.

Call customer service and ask them to enable idata on your account

or you could change the APN on the ipad to : mobile.o2.co.uk as a temporary measure but doing that won't allow facetime except on wifi.

Re: O2 Refresh/ no data/service from new sim?

MI5 — Thu, 21 May 2020 11:20:11 GMT

@JJeavons

Check in Settings >Mobile data that it is turned on then scroll down and make sure the data switch for each app is turned on.

Re: O2 Refresh/ no data/service from new sim?

JJeavons — Thu, 21 May 2020 11:31:58 GMT

Yes, the data plan was created at the same time as I ordered the ipad - why would they offer that tarriff if it can't send text messages? I'm almost certain it can.

The iPad has a sim, i put it in there when I recevied it.

The APN is mobile.o2.co.uk already.

hmmm

Re: O2 Refresh/ no data/service from new sim?

JJeavons — Thu, 21 May 2020 11:34:24 GMT

Hey!

Yes everything is turned on. It even says "O2 SIM Card" in "DATA PLANS"

Re: O2 Refresh/ no data/service from new sim?

MI5 — Thu, 21 May 2020 11:34:43 GMT

@JJeavons

For use in UK you should use the APN iData.o2.co.uk

All data sims come with 100 texts as some tablets can send and receive SMS.

The iPad cannot definitely.

Re: O2 Refresh/ no data/service from new sim?

JJeavons — Thu, 21 May 2020 11:36:15 GMT

For what it's worth - the phone number on the account used to be used for an actual phone. I'm assuming they made the correct changes, if any, when the tariff began.

Re: O2 Refresh/ no data/service from new sim?

JJeavons — Thu, 21 May 2020 11:40:18 GMT

I've changed the APN to idata.o2.co.uk - doesn't seem to have worked.

I don't really care about text messages, its the data I want to be able to use.

thanks for help so far

Re: O2 Refresh/ no data/service from new sim?

gmarkj — Thu, 21 May 2020 12:13:19 GMT

Do you have a phone on o2 that works ok?
You could try the ipad sim in that to see if data works.
If yes, then there is a setting on the ipad that is not correct.
If no then it indicates a problem with the sim.

Re: O2 Refresh/ no data/service from new sim?

JJeavons — Thu, 21 May 2020 12:23:02 GMT

My phone is an iphone 11 pro max on EE.

I'll give it a go though, apparently most phones are unlocked now, no?

Re: O2 Refresh/ no data/service from new sim?

Cleoriff — Thu, 21 May 2020 12:51:45 GMT

~~Yes @JJeavons it should be unlocked.~~

Edited to add and apologies, EE are locked, according to this ...

https://ee.co.uk/help/help-new/getting-started-and-upgrading/unlock-your-phone/unlock-a-ee-device-to-use-with-another-network

Re: O2 Refresh/ no data/service from new sim?

MI5 — Thu, 21 May 2020 12:48:19 GMT

Not sure about EE phones but O2 ones are unlocked.
You could always try the EE sim in the iPad if not.

Re: O2 Refresh/ no data/service from new sim?

gmarkj — Thu, 21 May 2020 16:00:19 GMT

^^ Would the APN need amending if the EE sim went in the ipad @MI5?

Re: O2 Refresh/ no data/service from new sim?

MI5 — Thu, 21 May 2020 17:42:00 GMT

@gmarkj wrote:
^^ Would the APN need amending if the EE sim went in the ipad @MI5?

No it wouldn't.

It would be set by the sim card.

The only time the apn ever needs changing on Apple devices is when abroad on O2 if no iData bolt on is set.