topic 02 closed? in Pay Monthly

02 closed?

terry1 — Wed, 20 May 2020 08:18:50 GMT

my son has been mugged for his phone and i cancel it. Cant do it online and 02 arent picking up the phone

KingAmo — Wed, 20 May 2020 08:28:41 GMT

@terry1

Hi you can call customer service

https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Support/m-p/1317461#M38608
All numbers are in the article. Try the one ending with 4005 first. Also select any option being fraud or stolen item to get through when you call.

All the best

MI5 — Wed, 20 May 2020 08:29:30 GMT

Lost and stolen reporting here

terry1 — Wed, 20 May 2020 08:45:06 GMT

thanks guys...but you call and they just say they cant take the call and cut you off!

MI5 — Wed, 20 May 2020 08:47:56 GMT

Keep trying @terry1

Someone will be free at some point.

terry1 — Wed, 20 May 2020 08:48:10 GMT

These numbers work! thanks v much!

Additional numbers found by customers which may work.

0800 977 7337, 0800 587 4005 and 0800 090 1808

Cleoriff — Wed, 20 May 2020 08:56:18 GMT

They do and most people have had success with the one ending 4005.

I rang that one 4 days ago and got straight through.