topic Re: New phone using old sim and contract in Pay Monthly

New phone using old sim and contract

Stan63 — Tue, 19 May 2020 11:25:55 GMT

I contacted O2 asking about buying a new phone because my current one is on its last legs and just swapping over my current sim card, keeping my number and current contract. The advisor insisted I couldn't do this and I had to take out a new contract to go with the new phone. Can I not just buy a PAYG phone and swap sim cards?

It works out cheaper to buy a new phone and I certainly don't wnt to be tied to a new more expensive contract than the one I an currently on.

Stan

Re: New phone using old sim and contract

Cleoriff — Tue, 19 May 2020 11:41:57 GMT

Hi @Stan63

Of course you can use your old sim. I do it every time I upgrade! The only time you need a new sim is if moving from PAYG to Pay Monthly or vice versa. Even then you can keep your number.

https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number

NB, my last 3 phones were bought outright and I'm using the same sim.

Re: New phone using old sim and contract

Stan63 — Tue, 19 May 2020 12:17:35 GMT

Thanks for the information. I have a feeling the advisor was either trying to push new contracts or didn't want to admit they couldn't understand exactly what I wanted. I have Sony now and I'm looking at a new sony so the switch should be simple.

Stan

Re: New phone using old sim and contract

Bambino — Tue, 19 May 2020 12:59:32 GMT

@Stan63 If you're going to buy a new phone outright, as @Cleoriff has suggested, you should shop around. You're bound to find what you're looking for cheaper than buying from O2.

Re: New phone using old sim and contract

Stan63 — Tue, 19 May 2020 13:43:52 GMT

Thanks. I'm going to have a look online tonight to see what I can find. I just need something basic, suitable for an older person

Re: New phone using old sim and contract

MI5 — Tue, 19 May 2020 14:03:08 GMT

@Stan63

Look at the Doro range of phones.