topic Re: Possible to transfer one o2 number to another O2 account in Pay Monthly

Possible to transfer one o2 number to another O2 account

10CDP — Mon, 18 May 2020 13:06:33 GMT

Hi,

I have 3 contracts with o2.

1) Phone under contract until September on refresh. Number and phone no longer used

2) Phone under contract with refresh and in use

3) Phone out of contract with refresh, device plan paid off but still paying for airtime.

Is it possible to transfer the mobile number in plan 3 to plan 1.

I appreciate that I have to pay the handset off, but am paying for 3 plans but only using 2 phones.

Re: Possible to transfer one o2 number to another O2 account

KingAmo — Mon, 18 May 2020 13:13:28 GMT

@10CDP
Hi I will recommend you contact customer service for more help on this

The best option to call is the one ending with 4005 in the link given
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Support/m-p/1317461#M38608

Re: Possible to transfer one o2 number to another O2 account

MI5 — Mon, 18 May 2020 13:18:44 GMT

@10CDP wrote:
Hi,

I have 3 contracts with o2.

1) Phone under contract until September on refresh. Number and phone no longer used
2) Phone under contract with refresh and in use
3) Phone out of contract with refresh, device plan paid off but still paying for airtime.

Is it possible to transfer the mobile number in plan 3 to plan 1.

I appreciate that I have to pay the handset off, but am paying for 3 plans but only using 2 phones.

@10CDP

Yes you can.

Just ask O2 to migrate phone number 3 to plan 1.

This will end plan 3.

Re: Possible to transfer one o2 number to another O2 account

10CDP — Tue, 19 May 2020 09:00:00 GMT

Many thanks for your help with this, O2 have moved the phone number over and only have 2 contracts now.

Issue is that I cannot make any calls or use data, and get the "SIM not provisioned for voice calls".

Re: Possible to transfer one o2 number to another O2 account

MI5 — Tue, 19 May 2020 09:21:59 GMT

@10CDP

The number will need 24 to 48 hours to port across to the account.

Keep rebooting the phone and ensure you are using the correct sim card.