topic Re: New iPhone set up- mobile data transfer issue in Pay Monthly

New iPhone set up- mobile data transfer issue

NatashaC — Fri, 15 May 2020 14:35:33 GMT

Hi all,

Hoping someone can help me with this one.

I've just upgraded my iPhone online and have transferred all my settings etc over from my old iPhone. The only thing that isn't working is my Mobile Data.

When I go into Settings I don't have an option to turn it on/off. Instead I can only choose 'Add Data Plan' and it then asks me to line up a QR code from my provider (O2) with my camera. Or Enter Details Manually. If i select that it then asks me for an SM-DP+Address, Activation Code and Confirmation Code.

The problem is, i have none of the above. There's not a QR code or the above info on any of my new agreements that were emailed to me by O2. So i have no idea what to do.

Does anyone have any advice? At the moment I can only call, text etc when I have WiFi. Which is fine for during the day, but when I leave the house I am completely stuck.

Thank you all, in advance.

Best,

Natasha

Re: New iPhone set up- mobile data transfer issue

MI5 — Fri, 15 May 2020 14:58:11 GMT

@NatashaC

That sounds like the setup routine for an iwatch. Are you sure you are looking in the right place?

Re: New iPhone set up- mobile data transfer issue

NatashaC — Fri, 15 May 2020 16:02:04 GMT

Hey, thanks for the message.

Yes I think I am! I've just gone to Settings- Mobile Data, as I normally would to turn my data on.

And this is what i can see...

Re: New iPhone set up- mobile data transfer issue

MI5 — Fri, 15 May 2020 16:32:22 GMT

@NatashaC

Customer service haven't set you up properly.

You'll need to call them

Try any of the numbers and say anything to get put through.

Re: New iPhone set up- mobile data transfer issue

NatashaC — Mon, 18 May 2020 14:35:18 GMT

Thank you! I have contacted O2 and got the issue resolved.

Have a good week, and thanks for your advice.

Re: New iPhone set up- mobile data transfer issue

MI5 — Mon, 18 May 2020 14:56:19 GMT

You're welcome