topic Upgrades - Do O2 value their Customers? in Pay Monthly

Upgrades - Do O2 value their Customers?

Ronnie46 — Fri, 15 May 2020 16:22:21 GMT

Currently, I have a chip only with 5GB Data data | Unlimited minutes | Unlimited texts | at about £11 pm.
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Logging onto MyO2 account I got a message "Good news. You can upgrade today"
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So I was going to upgrade to Samsung Galaxy A51 | Blue | 128GB. with the Tariff stated: Monthly rolling | 1GB data | Unlimited minutes | Unlimited texts | Not including the cost of the phone the charge was £18pm
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So I would get 4GB data less and pay £7pm more !!! (£84 a year more expensive and 48GB less over a year)
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Not much of a deal for an existing customer.

It does not seem right that we should be penalised on Text/Message/GB charges for changing phones.

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I was advised to go and buy the phone elsewhere and keep the chip.

O2 obviously do not valve their customers

Ronnie

Re: Upgrades - Do O2 value their Customers?

jonsie — Fri, 15 May 2020 16:25:08 GMT

The only good deals seem to be for sim only

It's unlikely you would get a better offer from O2 and phones can be bought much cheaper elsewhere

Re: Upgrades - Do O2 value their Customers?

MI5 — Fri, 15 May 2020 16:27:25 GMT

If you're going from SIM only to a full contract it's obviously going to cost more, surely?

Re: Upgrades - Do O2 value their Customers?

Slushpuppy1 — Fri, 15 May 2020 18:37:34 GMT

I've just got this phone for my son from Sky mobile, £11p/m for 2 years and then £6 p/m for 1 year sim free. And will keep the o2 sim which is £20 p/m and 100gb.
Hope this helps