topic retention in Pay Monthly

retention

Robbo1 — Fri, 15 May 2020 16:16:18 GMT

I pay over £9.00 for 100 hours of calls.

I can get ten times that for less money on BT (Because I have landline and Broadband with them).

What can O2 do to retain my custom?

Don't really want to change, but it's looking likely at the moment. I have been with O2 since it started.

Rob

Re: retention

jonsie — Fri, 15 May 2020 16:22:38 GMT

Is that minutes or hours?

There are better tariffs but obviously more expensive

If you give them a call maybe they will offer you a loyalty discount but it's unlikely tbh with a spend of £9.00/month

Re: retention

MI5 — Fri, 15 May 2020 16:30:27 GMT

If calls are your only priority, you can get unlimited calls, texts and 1gb of data for £9.00 now. Free Disney for 6 months too https://www.o2.co.uk/shop/sim-cards/sim-only-deals#deviceType=phone&contractLength=P18M

Re: retention

Bambino — Fri, 15 May 2020 17:19:19 GMT

@Robbo1 If you want to stay with O2, get the people you call most to download and install WhatsApp and keep in touch with them using your WiFi. Calls, texts, and even video calls are free. Same with Facebook Messenger and Skype.