topic Data allowance- incorrect text in Pay Monthly

Data allowance- incorrect text

joto — Fri, 15 May 2020 15:50:11 GMT

I received a text today saying I have used 80% of my data allowance. I currently have 10gb a month (NHS allowance). My phone tells me I have used 839mb, and My O2 account tells me i have 10.19 gb left. Can anyone advise what's going on and why I've received this text? It's impossible to speak to anyone at O2 at the moment.

Re: Data allowance- incorrect text

jonsie — Fri, 15 May 2020 15:55:10 GMT

If your tariff had a bonus amount of data then you would normally get a text if the initial amount of data was near to being used. Then the bonus data would kick in

See if this applies to you

If You need to call O2 then choose any of the options, fraud etc
Everything is taking longer due to the lockdown. Call centres and social distancing means limited staff to handle all the queries. Patience needed I'm afraid.
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Support/td-p/1317461/highlight/true
The best number to get through seems to be
0800 587 4005

Re: Data allowance- incorrect text

joto — Fri, 15 May 2020 16:04:58 GMT

Thank you, that's helpful 🙂

Re: Data allowance- incorrect text

jonsie — Fri, 15 May 2020 16:08:01 GMT

Welcome