topic Re: Cannot make or Receive calls! in Pay Monthly

Cannot make or Receive calls!

Jackson — Thu, 14 May 2020 14:50:21 GMT

Very frustrated right now. I cannot make or receive calls! I cannot call 02 either and the chat options are not available. 02 indicate no service issues in my area. What now?

Re: Cannot make or Receive calls!

Jonny1338 — Thu, 14 May 2020 14:52:25 GMT

I’m in the same boat what is going on!!

Re: Cannot make or Receive calls!

jonsie — Thu, 14 May 2020 14:52:35 GMT

There is a network issue
We are all customers so we can't give a timescale, sorry
From O2
We’re aware some customers experienced issues with voice calls this morning and our technical teams have now restored service. If you're still experiencing issues making and receiving calls, try switching your device off and on again which will help your service return to normal. We apologise for any inconvenience caused

Re: Cannot make or Receive calls!

Lauren2305 — Thu, 14 May 2020 14:59:17 GMT

Phone is not allowing any calls in or out what is happening

Re: Cannot make or Receive calls!

Lauren2305 — Thu, 14 May 2020 15:00:33 GMT

How annoying is it !!

Re: Cannot make or Receive calls!

carter2 — Thu, 14 May 2020 15:03:11 GMT

My phone too is it not receiving or allowing me to make calls. Yet both my daughter are on o2 and are having no difficulties.

Re: Cannot make or Receive calls!

Hadenuf — Thu, 14 May 2020 15:05:20 GMT

Me too. Fed up.

Re: Cannot make or Receive calls!

Little — Thu, 14 May 2020 16:32:37 GMT

I can`t make calls. It doesnt ring through. It says call ended.this is a business phone bought in February. I need help urgently. My home number is xxxxxxxxxxx

[mod edit: please do not post phone numbers on the public board. Thanks!]

Re: Cannot make or Receive calls!

jonsie — Thu, 14 May 2020 15:17:22 GMT

We can't help

It's a network fault

https://status.o2.co.uk/

Re: Cannot make or Receive calls!

Baldyman — Thu, 14 May 2020 15:18:27 GMT

Yes, me too.
And no help from O2 what so ever
It’s a joke.

Re: Cannot make or Receive calls!

Little — Thu, 14 May 2020 15:25:09 GMT

It is not a network fault. It wont ring through. It says call ended to every call wherever I try to make the call

Re: Cannot make or Receive calls!

jonsie — Thu, 14 May 2020 15:28:14 GMT

https://status.o2.co.uk/

We’re aware of an issue which might be affecting some customers making and receiving voice calls. Our technical teams are working on fixing the issue. If you're experiencing issues making and receiving calls, try switching your device off and on again which may help your service return to normal. Data and text messages are not impacted. We apologise for any inconvenience.

Re: Cannot make or Receive calls!

Redrose — Thu, 14 May 2020 15:31:17 GMT

also melton mowbray

Re: Cannot make or Receive calls!

Redrose — Thu, 14 May 2020 15:33:35 GMT

same in LE13

Re: Cannot make or Receive calls!

rornaldo — Thu, 14 May 2020 15:36:33 GMT

I am experiencing the same issue, I have rest the phone countless times, reset network setting, definately not a network issue as my fiance's phone is working fine. I have no way of knowing who has tried to get a hold of me today! Also this community being the only way of contacting 02 is a complete disgrace!

Re: Cannot make or Receive calls!

jonsie — Thu, 14 May 2020 15:39:13 GMT

You will be on a different billing platform than your fiance

This doesn't affect all customers