https://community.o2.co.uk/t5/Pay-Monthly/Refresh-Contract/m-p/1345984#M196583 <P>My 24 moth contract ended in January and I received a letter from O2 saying I was being moved to a lower (Refresh) contract. However this reduction has never appeared in my bills despite the letter saying it would automatically do so. Who do I contact to get this sorted as you can't use O2 customer services for general enquirers.</P> Mon, 11 May 2020 10:25:20 GMT Henritom 2020-05-11T10:25:20Z https://community.o2.co.uk/t5/Pay-Monthly/Refresh-Contract/m-p/1345984#M196583 <P>My 24 moth contract ended in January and I received a letter from O2 saying I was being moved to a lower (Refresh) contract. However this reduction has never appeared in my bills despite the letter saying it would automatically do so. Who do I contact to get this sorted as you can't use O2 customer services for general enquirers.</P> Mon, 11 May 2020 10:25:20 GMT https://community.o2.co.uk/t5/Pay-Monthly/Refresh-Contract/m-p/1345984#M196583 Henritom 2020-05-11T10:25:20Z https://community.o2.co.uk/t5/Pay-Monthly/Refresh-Contract/m-p/1345987#M196584 <a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/3951531">@Henritom</a><BR /><BR />Call any of these numbers in the article for help<BR /><A href="https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Support/td-p/1317461/highlight/true" target="_blank">https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Support/td-p/1317461/highlight/true</A> Mon, 11 May 2020 10:32:07 GMT https://community.o2.co.uk/t5/Pay-Monthly/Refresh-Contract/m-p/1345987#M196584 KingAmo 2020-05-11T10:32:07Z