topic Re: Tariff change? in Pay Monthly

Tariff change?

San57 — Fri, 08 May 2020 10:46:17 GMT

Has anyone else's tariff has just randomly changed??? Mine has gone up and I can't contact anyone to answer! Extremely annoyed.

Re: Tariff change?

MI5 — Fri, 08 May 2020 10:52:24 GMT

@San57

It will only automatically change if a promotional period has ended or because of the yearly rpi increase.

Re: Tariff change?

jonsie — Fri, 08 May 2020 10:52:26 GMT

Everyone's tariff goes up in April due to the RPI increase

https://www.o2.co.uk/prices

Re: Tariff change?

San57 — Fri, 08 May 2020 11:00:49 GMT

@MI5 @jonsie
Thank you. I have had the same tariff for 4 years. They have sent me an email saying it is changed because "you are now on O2 Refresh Unlimited 3GB". If it's due to RPI, I understand but the email doesn't say that!

Re: Tariff change?

jonsie — Fri, 08 May 2020 11:07:54 GMT

What were you on before @San57

What tariff does it show in My O2?

Re: Tariff change?

San57 — Fri, 08 May 2020 11:22:09 GMT

@jonsie
It shows the new tariff. It also says that my tariff has changed this month so the next time I can change it will be in June.
The tariff itself is £23 but in my new bill, the tariff charge is £29.47 (before VAT).
This is for 3GB data and unlimited call/message.

Re: Tariff change?

jonsie — Fri, 08 May 2020 11:26:27 GMT

You should call and query it with customer service. The tariff itself should not be changed unless you specifically requested it.

Seems to be very expensive for so little data to me.

Re: Tariff change?

San57 — Fri, 08 May 2020 11:36:03 GMT

@jonsie
Thank you. I tried calling 202 but at the mention of tariff or bill they hang up automatically. Live Chat is offline. I'm not sure how to contact them.

Re: Tariff change?

jonsie — Fri, 08 May 2020 13:53:06 GMT

Choose fraud if necessary @San57

Re: Tariff change?

San57 — Fri, 08 May 2020 16:32:48 GMT

Thanks @jonsie. I called, got more for less monthly payment.

Re: Tariff change?

jonsie — Fri, 08 May 2020 16:33:52 GMT

Well done

Re: Tariff change?

MI5 — Fri, 08 May 2020 16:43:43 GMT

You’re welcome 😉