topic Cant recieve incoming texts in Pay Monthly

Cant recieve incoming texts

Laura16 — Wed, 06 May 2020 13:19:34 GMT

Hi,

I upgraded to a Samsung A20e yesterday on a new tarriff. I did sim swap via text message yesterday morning as i am keeping my number. Unfortunately i cannot recieve incoming texts. Please can you advise if the sim swap has been completed and if there is a wider issue.

Many Thanks

Laura Johnson

Re: Cant recieve incoming texts

jonsie — Wed, 06 May 2020 13:23:19 GMT

Texting is a network issue today

Latest here

https://community.o2.co.uk/t5/Android/Can-t-receive-text-messages-on-Galaxy-S20/m-p/1343650#M74936

Re: Cant recieve incoming texts

Cleoriff — Wed, 06 May 2020 13:25:03 GMT

Hi @Laura16

The text issue is known to O2. They are working on it.

https://community.o2.co.uk/t5/Android/Can-t-receive-text-messages-on-Galaxy-S20/m-p/1343650/highlight/true#M74936

Re: Cant recieve incoming texts

Stui — Wed, 06 May 2020 13:46:42 GMT

I upgraded from an iPhone 6S to a Huawei P30 Lite yesterday. I also swapped the sim using text service but have not been able to receive any SMS messages. I have been able to send them and both send and recieve phone calls.

I thought there may have been an issue with the number being associated with Apple iMessage but I have turned it off on all devices. Of course the Apple way of checking if you have de-registered the number is to send you an SMS code (*facepalm*).

If this is a larger problem with the network I guess we will see if it gets resolved.