https://community.o2.co.uk/t5/Pay-Monthly/Upgrade-gone-wrong/m-p/1343704#M195642 <P>Hi Everyone!</P><P>&nbsp;</P><P>I upgraded my phone yesterday and stupidly chose the wrong model. I now want to send it back but not sure how the process works, also, what happens to my contract - does it revert back to the old one? I want to exchange the phone I received for the correct version but the website doesn't give any clear instructions on how the exchange part works - how long would it take for the new phone to arrive and how do I even go about telling them what phone I actually want because there's no way to contact anyone?</P><P>&nbsp;</P><P>I hope someone can help me!?</P> Wed, 06 May 2020 12:37:40 GMT SamuelL 2020-05-06T12:37:40Z https://community.o2.co.uk/t5/Pay-Monthly/Upgrade-gone-wrong/m-p/1343704#M195642 <P>Hi Everyone!</P><P>&nbsp;</P><P>I upgraded my phone yesterday and stupidly chose the wrong model. I now want to send it back but not sure how the process works, also, what happens to my contract - does it revert back to the old one? I want to exchange the phone I received for the correct version but the website doesn't give any clear instructions on how the exchange part works - how long would it take for the new phone to arrive and how do I even go about telling them what phone I actually want because there's no way to contact anyone?</P><P>&nbsp;</P><P>I hope someone can help me!?</P> Wed, 06 May 2020 12:37:40 GMT https://community.o2.co.uk/t5/Pay-Monthly/Upgrade-gone-wrong/m-p/1343704#M195642 SamuelL 2020-05-06T12:37:40Z https://community.o2.co.uk/t5/Pay-Monthly/Upgrade-gone-wrong/m-p/1343705#M195643 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/3943085">@SamuelL</a>&nbsp;</P><P>Info in here</P><P><A href="https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy" target="_blank" rel="noopener">https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy</A>&nbsp;</P> Wed, 06 May 2020 12:41:52 GMT https://community.o2.co.uk/t5/Pay-Monthly/Upgrade-gone-wrong/m-p/1343705#M195643 Cleoriff 2020-05-06T12:41:52Z